1. Overview
This Privacy Policy explains how Olla (“we”, “us”) handles personal information when you use our mobile application, website (www.olla.media), and related services. By using Olla, you agree to the practices described here.
2. Information we collect
We may collect:
- Account information — username, phone number or email, password or authentication tokens, and verification data
- Profile information — display name, bio, photo, and other details you choose to add
- User content — moments, comments, reactions, messages, and other content you create or share
- Contacts & social graph — follow relationships and, if you grant permission, contacts used to help you find friends
- Device & log data — device type, OS, app version, IP address, crash logs, and usage events needed to operate and secure the service
- Support communications — messages you send to our support or privacy contacts
3. How we use information
We use information to:
- Provide, maintain, and improve Olla
- Authenticate users and protect accounts
- Deliver feeds, notifications, and social features
- Prevent spam, abuse, and fraud
- Respond to support and privacy requests
- Comply with legal obligations
4. How we share information
We do not sell your personal information. We may share data only:
- With service providers who help us run Olla (for example hosting, storage, analytics, or notifications), under appropriate safeguards
- When you direct us to (for example posting a public moment)
- When required by law, legal process, or to protect rights, safety, and security
- In connection with a merger, acquisition, or asset transfer, with notice where required
5. Your choices and rights
Depending on your location, you may have rights to:
- Access, correct, or delete personal information
- Object to or restrict certain processing
- Export data in a portable format
- Withdraw consent where processing is based on consent
You can update profile and privacy settings in the app, or contact [email protected] for data requests. We may need to verify your identity before fulfilling a request.
6. Retention
We retain information only as long as needed for the purposes above, including security, dispute resolution, and legal compliance. When data is no longer required, we delete or anonymize it.
7. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure; please use a strong password and keep your device secure.
8. Children
Olla is not directed at children under the age required by local law to use social services without parental consent. If you believe a child has provided us personal information, contact [email protected] and we will take appropriate steps.
9. International transfers
We may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may be highlighted in the app or on the website.
11. Contact
Privacy questions and data requests: [email protected]
General support: [email protected] or our help center
Related: Terms & Conditions